Pinpoint communications equipment1/11/2024 The Provider may also collect performance information to examine the operation of the equipment, services, and applications the customer may use on the network, including, but not limited to: IP addresses, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources customer is using in connections with uploading, downloading or streaming data to and from the Internet. The Provider may collect equipment information to identify the equipment customer is using on the network, including, but not limited to: equipment type, serial number, settings, configuration, and software. However, Provider reserves the right to monitor bandwidth, usage, transmissions, and content for purposes of protecting the integrity of the network and Provider’s Internet access service through reasonable network management practices. Provider affords full access to all lawful content, services, and applications available on the Internet and does not routinely monitor, inspect or store the network activity and traffic of its Internet service users. Provider offers the following specialized services: IPTV, FTTP, DSL, Fixed Wireless LTE Internet, and Unlicensed Fixed Wireless Internet.The actual speeds achieved with Provider’s Internet service offering make Provider’s Internet service suitable for real-time applications, such as Voice over Internet Protocol (“VoIP”).Based on internal testing, a customer with an adequately equipped broadband device should be able to regularly achieve at least 80% of the subscribed broadband rate at any time of the day or night.While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of Provider’s Internet service offerings, including, but not limited to: the distance of the consumer’s home or office from Provider’s central office (i.e., the further away the customer is from the central office, the slower the broadband speed), the end user’s computer, modem or router, activity during peak usage periods, line of sight interference and other Internet traffic. The advertised speed of the Provider’s Internet service is the maximum speed achievable with the technology utilized by Provider. Provider offers broadband Internet access service via fiber-to-the-premise (FTTP), digital subscriber line (DSL), fixed wireless LTE Internet, and unlicensed fixed wireless Internet. Rather, Provider’s congestion management practices focus only on the heaviest bandwidth users in real-time. The congestion management practices utilized by the Provider are “protocol-agnostic” meaning that the network does not manage congestion based on the online activities, protocols, or applications a customer uses. Customers whose Internet traffic is temporarily managed by Provider will still be able to do anything they want online, and many activities will be unaffected however, These customers may experience slower downloads and uploads and Internet/website response times. The Internet traffic of the identified customer account may be temporarily managed until the period of network congestion passes. From there, the congestion management tools will ascertain which customer account in the identified network segment is using a disproportionate share of the bandwidth. When Provider’s network nears a state of congestion, the congestion management tools, practices, and/or software employed by the Provider will identify segments of the Provider network which have a predetermined, aggregated level of bandwidth usage. For this reason, if Provider’s network nears a state of congestion, the Provider will use congestion management practices to ensure all of the Provider’s customers retain access to a “fair share” of bandwidth resources. It is possible that a relatively small number of customers may place a disproportionate demand on the network bandwidth resources, causing network congestion and an overall degradation in service quality for other end users.
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